Frequently Asked Questions

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

We use your email address as our means of identifying you. This is the address your registration will be stored against.

Make Your Checkout Process Easier

When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order.

You can track your order status and order history. You can access you account information at any time and edit any of your account details.

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

When entering your card details please ensure that you check the following:

You have entered the correct card type (eg Mastercard, Visa, Switch)
You have entered the card number correctly (the card number is the longest number shown on the card)
You have used the correct cardholders name
You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team on 0121 636 0701 or contact us.

Switch Cards and Issue Numbers - When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank

Currently, the Website will only accept credit/debit cards that are registered to the UK. However, if you have a delivery address within the UK, you can try our Home Delivery department on 0121 314 3573 and they may be able to assist you further, subject to stock availability in our stores.

Whole orders may be cancelled the same day the order was placed. To do this, please contact our Website Customer Service department on 0121 314 3573 and our advisors will be happy to assist you. If you wish to cancel an order on subsequent days, your order would already have been processed. As such, we recommend that you return the item(s) back to your local store for a full refund (please see Delivery and Returns Information).

Please visit our Homepage and click on store locator to find out where your local store is.